OUREA
Subscriptions and payment
Billing and Subscription
Subscriptions
Billing
Billing
Do you offer any discounts or referral codes?
We don’t offer any consistent discount that are not explicitly offered to you directly from us.
If you are a Pro subscriber then for every new Pro subscriber thatyou refer, you get $10 off your next billing cycle and so does the referee. You can refer as many people as you want, and discounts are automatically applied once per billing cycle.
Occasionally, special promotions are distributed directly by ourea, please stay tuned for emails and social media on when these discounts are valid as they have expiration dates.
Are you offering any student discounts?
We currently do not offer discounts for students.
Are you offering any discounts based on nationality, economic and/or social status, or any special or outstanding conditions that prevent me from paying the full price?
We currently do not offer discounts based on these or any circumstances, thank you for understanding.
Do you offer corporate/educational institutions subscription plans?
No, we currently don’t offer specialised subscription plans. As we grow, we might accommodate such subscriptions in the future.
For corporate, can I share my account with others within my organization?
Each individual employee has to have their own ourea Pro account. A single payment method is able to be used for all employees.
We will be happy to help you set up multiple accounts as we continue to work on expanding our subscription services, please email custormers@ourea.pro for assistance.
What payment methods do you accept?
Credit and debit cards (Visa, Master Card and AMEX)
Paypal
Are there any restrictions concerning payment methods and countries of origin?
We will not be able to accept payment methods that are not the ones stated above. Iif your charge is getting denied and you are from one of these countries, there is a limitation on Stripe’s end that we are unable to forego.
India (only applies for cards that are not MasterCard or Visa)
China
Russia
We apologise for any inconvenience this may cause.
Subscriptions (Web browser) What payment methods do you accept?
Credit, debit and Paypal.
How to download a subscription payment invoice or a receipt?
To download an invoice go to Set. tings by clicking on your profile at the bottom of the left side menu. Scroll down to find Subscription under ourea Pro. Click on Manage Pro which will redirect you to the current plan page. Scroll down to the bottom to INVOICE HISTORY and click on the billing date of your choice. You will be redirected to a new window with an option to download the invoice or your receipt.
How can I update my billing information?
To update your billing information go to Settings by clicking on your profile at the bottom of the left side menu. Scroll down to find Subscription under ourea Pro. Click on Manage Pro which will redirect you to the current plan page. Scroll down to find Update Information under BILLING AND SHIPPING INFORMATION. Once you click on it you should be able to update your billing related information and save it.
How to change/add payment method?
To change/add a payment method go to Settings by clicking on your profile at the bottom of the left side menu. Scroll down to find Subscription under ourea Pro. Click on Manage Pro which will redirect you to the current plan page. Click on edit icon next to your payment method to edit and click on + Add payment method to add a new payment method to your account.
More Subscription Questions
How can I start a subscription?
·Click on Learn More under Pro on the left side menu. Choose a subscription plan (monthly/yearly) and finish the payment. After the payment goes through successfully you will be a ourea Pro user.
Is it possible to pause my subscription?
·No, users are not allowed to pause a subscription at the moment. In the event you cannot make a payment then you can cancel your subscription and start it again at a suitable time.
What happens if I don`t renew my subscription?
·You will be reverted to the free version after the current billing cycle is completed and can no longer use the Pro features.
How to download a subscription payment invoice or a receipt?
·To download an invoice go to Set. tings by clicking on your profile at the bottom of the left side menu. Scroll down to find Subscription under ourea Pro. Click on Manage Pro which will redirect you to the current plan page. Scroll down to the bottom to INVOICE HISTORY and click on the billing date of your choice. You will be redirected to a new window with an option to download the invoice or your receipt.
My invoice has the wrong information on it, how can I correct this?
·Contact us through Intercom or send an email to custormers@ourea.pro
Cancellation If I delete my account, will it terminate my subscription?
No, please ensure you have terminated your subscription before deleting your account. If you have subscribed through Stripe (web) then please visit your Settings page and cancel through Subscription Management
If you have subscribed through one of the apps, please do so through the subscription management window for the respective OS you have (Android or iOS)
How do I cancel my subscription?
To cancel your subscription go to Settings by clicking on your profile at the bottom of the left side menu. Scroll down to find Subscription under ourea Pro. Click on Manage Pro which will redirect you to the current plan page. Click on Cancel plan.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time. Please note that your account will be reverted back to the free version after the end of the current billing cycle.
What happens to my account when I cancel a subscription?
Your Pro subscription will not be renewed for the next billing cycle and your account will be reverted back to the free version when you cancel the subscription.
Is it possible to reactivate my subscription after canceling?
Yes you can reactivate your subscription after canceling. To reactivate your subscription go to Settings by clicking on your profile at the bottom of the left side menu. Scroll down to find Subscription under ourea Pro. Click on Manage Pro which will redirect you to the current plan page. Click on Renew plan or Update plan and complete the payment.
Do I need to cancel my subscription before the renewal date to avoid charges?
Yes, if you do not want to continue being a Pro user you should cancel the subscription before the current billing cycle ends to avoid subscription renewal charges.
I’ve cancelled my subscription, but I’ve been charged or charges are being attempted. What can I do? Please double check that you’ve cancelled your subscription, if charges have been made or keep getting attempted after this email us at custormers@ourea.pro for assistance.
Refund What is your refund policy?
We have different refund policies based on the subscription type:
1. Monthly Subscriptions: Subscribers are eligible for a full refund within 14 days of their initial purchase. Please note, refund requests made beyond this 14-day period will not be granted. We will generally accept all reasons for a refund request.
2. Annual Subscriptions: Subscribers have up to 30 days from the date of purchase to request a full refund for their annual subscription. After this 30-day period, refund requests will not be accepted. We will generally accept all reasons for a refund request.
3. Note: We do not offer prorated refunds under any circumstances. This policy ensures a straightforward and fair approach to handling refunds for all subscribers.
How can I request a refund?
You can request a refund by reaching contacting us through your settings page through Intercom or emailing custormers@ourea.pro
I want a refund or credit for the annual subscription so I can change to a monthly subscription, is this possible?
The same policy applies as above, you will be able to process a refund given it's within the time established above. We do not take credit from this transaction, so you will have to begin a new monthly subscription and pay the given amount at that moment.
Trial period Questions How long is the free trial period?
7 days and it exists only for the yearly subscription plan. Please note that at the end of the trial you will be charged, if you'd like to avoid this please remind yourself to cancel before the end of the trial.
What features can I access during the free trial?
You can access all ourea Pro features during the 7 days free trial period
Do I need to provide my credit card information for the free trial?
Yes, you are required to provide payment details for the free trial.
Will I be charged automatically when the trial period ends?
Yes, you will be charged at the end of the free trial period if you do not cancel your subscription within 7 days. Please be aware that this charge will take 24 to process.
How do I cancel my subscription before the free trial period ends?
To cancel the subscription go to Settings by clicking on your profile at the bottom of the left side menu. Scroll down to find Subscription under ourea Pro. Click on Manage Pro which will redirect you to the current plan page. Click on Cancel plan.
Do all subscription plans come with a free trial?
The free trial period is available only with the Classic subscription plan for 3 creativeflows.